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Date Added: Fri 16/07/2021

Team Manager

Kings Hill, UK
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Job Type: Permanent, FullTime

Salary: £18000 - £30000/annum

Role - Team Manager

Location - Kings Hill, Kent

Salary - Up to £30K depending on experience

Duration - Fixed Term Contract - 12 Months

Our clients Customer Service team is seeking an experienced Team Manager to manage a busy department that processes payroll.

The successful candidate must have experience in managing a multi-functional team. As the Team Manager, you will be responsible for managing and distributing the workload to the team, to ensure that the department's SLA's and month end targets are met.

Key Responsibilities

Lead an effective customer focused service by the efficient running of the team on a daily basis
Manage and distribute the workload to the team to ensure that the departments service levels are adhered to
Investigate, action and respond to escalated and complex customer enquires as required, paying particular attention to those customers of high value to the business
Ensure our work complies with our legislative obligations and that we regularly prepare and report issues to our respective regulatory bodies as appropriateConnect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates
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