Job Description: Client Support Co-Ordinator
AskJules pride ourselves on being an expanding and dynamic company that is synonymous with quality care and support for disabled students in higher education.
We work with a large number of Universities, Local Authorities and NHS CCGs across the country and have an ever-expanding portfolio of clients who are disabled university students who require 24/7 care and support.
Since 2010 we have built a reputation as a trusted client-focused service specialising in assisting our clients live independently at university and achieve their personal, academic and social goals.
Core Duties and Responsibilities:
The main function of a Client Support Co-ordinator is to assist clients recruit and manage a team of Personal Assistants (PAs) who will provide their personal care and academic support whilst at university and at home during the holidays. The Client Support Co-ordinator will guide and support the client throughout this ongoing process.
Your duties will involve attracting and recruiting the best talent available and then placing them into roles with your clients.
You will be working within a small team, including other Client Support Co-ordinators and at all times you will be directed and supported by your Manager.
A healthcare background is an advantage; however, your interpersonal skills are more important to this role, which is based on organisation, liaison and communication. You need a calm and adaptable approach with a “can do” attitude to deal with potentially difficult situations – we support clients during what can be a stressful time.
What sort of person are we looking for?
Some of our Client Support Co-ordinators have a background in health and social care, having held roles which include nursing, social work and care agency management. However, a health and social care background is not essential. We have employed police officers, recruitment consultants and sales executives in these roles. Your interpersonal skills are the primary consideration. You must be outgoing and empathetic, with a genuine desire to build long-term supportive and friendly relationships with colleagues and clients.
We welcome new ideas and encourage innovation, most of our great ideas come from within the team!
You will need to be highly organised and reliable. There is an administrative component to this work and you will need to enjoy keeping on top of the details with excellent PC/IT skills.
You will be required to visit clients at university and at their home, therefore, a full clean driving license is essential.
Hours of work can be flexible. In order to meet the needs of the clients we work with; some evening and weekend work is necessary.
Due to the high volume of applications, we are unable to respond to candidates who are not shortlisted. Please, therefore, assume your application is unsuccessful if we have not contacted you three weeks following the closing date.
Role: Client Support Coordinator 4 Disabled University Students
Job Type: Permanent
Location: Staines, South East
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