Team Leader - Birmingham

Taskmaster are currently recruiting for a Team Leader for our client based in Birmingham

Main Duties:

• Daily monitoring and processing of shared mailbox requests.
• Processing of CAFM change forms to update tables in the CAFM system.
• Updating and maintaining change control records in trackers.
• Communicating with various stakeholders to obtain approvals / rejections, follow ups and status updates.
• Improve scheduling to smooth work volumes and support sites with more efficient working / grouping of tasks.
• Review and monitor data tables in CAFM to ensure data accuracy and correct use.
• Update compliance records as required by the contract.
• Support Operations teams with training and guidance on the correct process and best practices with relation to the CAFM system.
• Support with updating of documentation relating to CAFM processes and training material.
• Coordinate ad-hoc requests with the Operations teams to obtain information required for CAFM updates and following changes in legislation or maintenance requirements in SFG20.
• Support ad-hoc projects that impact on CAFM and compliance.
• Monitor punctuality and fundamental behaviours within the team and escalate any issues to line manager.
• Provide guidance and knowledge around referrals to the team.
• Supporting internal / client calls when required.
• Note taking - in meetings where required.
• Cover for Business Improvement (CAFM) Manager.
• Ensures that building opening / closing processes are followed when first or last into the office.
• Keeping up to date records of sickness, lateness, Absences and Appointments within the team, escalating to line manager where required.
• Being First point of contact for sickness, lateness, Absences and Appointments, notifying line manager.

Skills:

• Good literacy skills ensuring that CAFM updates are spelled and formatted correctly.
• Good excel skills - Regular use of Lookups and Pivot Tables.
• Process awareness - can follow and implement process.
• Can interact well with various groups and stakeholders.
• Good communication skills.
• People development / mentoring / coaching.
• Prioritisation and delegating of work within the team.
• Problem solving using initiative when dealing with complex queries.
• Managing workload and prioritisation of tasks.
• Carrying out instruction from Business Improvement (CAFM Manager).

Start times: Monday-Thursday #removed#pm and Friday’s remotely from home.

Pay: £16.41 to £17.43ph

Please apply for full details.

Taskmaster Resources LTD is acting as an Employment Business in relation to this vacancy. (Temporary Vacancy)