Job Title: IM Apps Market Engagement Lead

Location: Lonon (hybrid)

Contract: dec 26

Job Description:

Key responsibilities:
. Work as a POC for market engagement - requirement analysis, requirement documentation, relevant ticketing, market communication, etc
. Work collaboratively with the market and Product Team to document and ensure the consistency of user experience on instant messaging across platforms and systems
. Define, prepare and review test scenarios & content templates that reflect business requirements
. Own activation of IM Apps capabilities and coordinate UVT with relevant market
. Extend stakeholder awareness and knowledge about IM by providing them with toolboxes, dashboards and organizing info sessions covering IM capabilities, best practices and guidelines.
. Own and prepare knowledge sharing documentations/presentations, etc
. Ensure business units are achieving business value from global instant messaging solutions
. Gather learnings and insights from markets
. Support markets with the development of business cases for IM programs and capabilities
. Blend commerce/marketing opportunities appropriately & seamlessly into instant messaging journeys

Team: No direct team management responsibilities

Qualifications:
. Bachelor degree in relevant subject (Business Management, Digital Marketing)
. Have a proven track record of delivering projects on Social Media/Instant messaging platforms
. Strong documentation and project management skills
. Must have good people skills and the ability to interact and communicate effectively, orally and in writing, across all levels
. Experience with digital environment and related regulatory aspects (eg Instant messaging in particular)
. Experience working successfully in a global, multicultural organization
. Collaborative in nature: a team player who is experienced in developing very strong relationships with internal and external stakeholders, and can successfully work independently
. Proven ability to work effectively across functions
. Proven ability to build a strong partnership and trust with partners and management within an organization
. Strong organization skills
. Fluent written and spoken English