Returns Coordinator RMA
Llansamlet, Swansea
Part-time Office-based role
£28000 PA Pro Rata - negotiable on experience

The Company
Opportunity to join a family-run business working in specialist product distribution to an extensive customer base. Their quality products are well renowned in the industry and supported by excellent service and delivery. New products are continually being added to the product range to keep up with new technology and innovations.  They pride themselves on providing a friendly, supportive working environment where everyone works closely together and contributes to the success of the business.
 
The Role 
This is a brand new position created due to company growth. The role will be a flexible part time position working 2-3 days per week from 08:30 - 17:00 and depending on workload could lead to a full-time role. For training purposes you will initially work full-time for the first week.
The role will be temporary to start, but with view to becoming permanent after a 3 month period.
 
You will be responsible for coordinating returns from the point a customer reports an issue through to resolution with the manufacturer. The successful candidate will manage communication between customers, suppliers, and internal teams to ensure returns are processed efficiently and customers are kept informed throughout the process.
 
Key Responsibilities

Manage the full returns (RMA) process from initial request through to final resolution
Issue RMA numbers and provide customers with instructions for returning goods or arranging collections
Liaise with the technical team where faults need to be assessed before issuing returns
Coordinate collections or customer returns of faulty or unwanted products
Process returned goods once received and arrange for items to be sent to manufacturers for inspection
Maintain communication with manufacturers regarding testing and inspection outcomes
Keep customers updated throughout the process, particularly where investigations may take time
Process outcomes based on manufacturer reports, including arranging credits where faults are confirmed
Maintain accurate records of returns, reports, and outcomes
Liaise with courier companies where parcels need to be tracked or collections arranged
Provide occasional administrative support to the wider team, including answering calls when departments are busy Requirements
The successful applicant will have the following skills, experience and qualities:

Strong organisational and administrative skills
Excellent communication skills when dealing with customers and suppliers
Ability to manage multiple return cases at the same time
Good attention to detail and record keeping
Comfortable using Microsoft Office and internal systems
Ability to work independently and manage processes effectively Desirable (but not essential)

Previous experience managing returns or RMA processes
Experience in logistics, distribution, or a customer service environment
Experience liaising with manufacturers or suppliers In Return 
 
Excellent opportunity to join  a growing organisation offering:

Friendly and supportive working environment
Flexible part time working hours
Opportunity for the role to develop and grow alongside the business For more information contact Kim Simpson of Work Wales for a confidential discussion