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DATE ADDED: Thu 30/05/2019

Cloud Services Engineer

High Wycombe, UK
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JOB TYPE: Permanent

SALARY: £45000 - £50000/annum 10% annual bonus

Cloud Services Engineer

I'm currently looking for a Cloud Services Engineer based in High Wycombe, if you're looking for stability, a good salary with benefits then this may be perfect for you.

My Client is a successful Communications company who are one of the leading names within their industry. They have recently gone through a positive growth period so they are now looking for a Cloud Services Engineer with the right experience to further benefit the company.

What does the job involve?

* Working closely fellow engineers and with the project management team to provide a great client experience work.

* Resolve client issues remotely or directly on client sites (as needed)

* Give regular updates to the Customer; Service Delivery and Project Managers, to enable customer issues to be managed and resolved as quickly as possible

* Carry out initial implementation configuration duties when required, and work effectively with the Project Management team particularly the TDA's to respond to customer needs and utilise engineering time for business benefit

* Attend major incident calls with customers and SDM providing technical updates where required

* Ensure personal accreditations are up to date and appropriate for work being performed.

* Implement remote changes for customers using the defined Change Management process

* Working in a small team within the wider Enterprise Support function delivering remote support covering a rota 08.00h -18.30h and providing on call support outside these hours.

Key attributes were looking for?

* Quick-thinking and emotionally-intelligent

* Socially confident, enthusiastic and resilient

* Honest, trustworthy and someone who exudes integrity

* A good listener, with the ability to communicate technical issues and resolutions to people of varying technical levels.

* Accurate and precise - excellent fault finding and troubleshooting skills.

* Professional with interpersonal skills, excellent communication skills and proven customer facing skills.

* Able to deliver the highest quality of work within tight timescales and therefore able to work under pressure and to deadlines.

* Strong ability to solve and troubleshoot problems remotely.

* Able to work out of hours as part of an on-call rota.

* A team player but able to work independently and be self-motivated

* Enthusiastic, energetic and confident

Required Qualifications/Experience

* MiVB 3300 (MCP or MCS Level ideal)

* MiCollab (MCP or MCS Level ideal)

* MiCC (MCP or MCS Level ideal)

* SIP knowledge

* MiCloud Experience (UCaaS)

* VMWare/VSphere

* Network Fundamentals and Experience (inc. Juniper; HP or Cisco routers and switches knowledge)

* Experience in call recording solutions would also be very advantageous

£45,000 to £50,000 per annum

+ 10% annual bonus

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer
Role: Cloud Services Engineer
Job Type: Permanent
Location: High Wycombe, Buckinghamshire,

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