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DATE ADDED: Wed 17/10/2018

Family Services Specialist (English/Chinese Or English/Spanish)

San Francisco, USA
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COMPANY: WU YEE CHILDREN'S SERVICES

Job Description

WHO WE ARE:

Wu Yee delivers comprehensive services throughout the City of San Francisco. We serve over 7,000 children, families and child care providers each year.

Wu Yee’s programs focus on prevention, early intervention, education, and advocacy. We offer a variety of services through center-based infant/toddler and preschool care, family child care (FCC), and home based services designed to support families with educational opportunities, resources, and to prepare children to be successful in school.

Wu Yee delivers a comprehensive range of Child Development, Family, and Provider Services — including Early Head Start, Head Start, and State Preschool programs, the Joy Lok Family Resource Center, public benefits assistance, child care Resource and Referrals, child care subsidies, child care provider training, a food program for child care providers, and the Family Child Care Quality Network (FCCQN).   

The phrase “wu yee” means “protector of children” in Cantonese, and truly, children are at the heart of everything we do. If you’d like to learn more about who we are, please visit wuyee.org.

WHY WORK FOR WU YEE:

We’re looking for passionate, high-achieving individuals who are excited to join us in making a difference. No matter if you're a teacher, an enrollment specialist or an accountant, we all work together to help San Francisco's children and families succeed.

Wu Yee is committed to the professional development and ongoing support for all staff. Wu Yee offers competitive wages and benefit plans which include medical, dental, vision and acupuncture/chiropractic care for employees and their families. In addition, Wu Yee offers an employer-sponsored shared- contribution 403 (b) retirement plan, pre-tax benefits and flexible spending accounts for health, dependent care, and employee referral services.

POSITION SUMMARY:

The Family Services Specialist works with families to evaluate program eligibility, performs intake interviews and subsidized child care needs assessments with all eligible target population families. Counsels and assists families in locating child care services and provides appropriate supportive services and community resource.

PRIMARY RESPONSIBILITIES INCLUDE:

  • Conduct timely child care eligible and need intake Interviews and annul recertifications, according to program guideline.
  • Counsel and maintains annual caseload of families with accessing child care subsidies.
  • Enroll target population families into the Early Learning Scholarship Programs as directed by the Manager.
  • Orient parents and child care providers to child care Early Learning Scholarship system.
  • Establish child care service plans for families and their children.
  • Perform accurate and timely data entry relevant to caseload and in accordance with program and policy requirements.
  • Document phone conversations with parents, child care providers, and other social services providers.
  • Respond to inquiries and provide timely communication to Scholarship Specialist, provide coordination regarding client’s child care status, to enable timely and accurate provider payments.
  • Give referrals to parents on license Tier 3 providers and/or those providers who are authorized via NOFA process.
  • Conduct workshops and orientations for parents as needed.
  • Maintain an ongoing communication and follow-up with parents, child care providers, and other social services providers regarding the child care needs of clients, including policies and procedures of programs.
  • Attend and proactively participate in all meetings relevant to services delivery and staff professional development. Represent the Agency in the community and collaborate with other community based organizations.
  • Participate in department team projects and cross trainings. Assist in other agency activities as needed.
  • Provide resources and/or make an enhanced referral to other agencies when appropriate.
  • Assist with Agency’s contract compliance. Understand, follow, and implement policies and procedures that are mandated by local government.
  • Report suspected child abuse as needed.
  • Other duties as assigned

KNOWLEDGE/SKILLS/EXPERIENCE REQUIRED:

  • Bilingual in English/Chinese or English/Spanish required
  • Excellent interpersonal skills
  • Knowledge of child care issues and child care delivery system
  • Good verbal and written communication skills
  • Knowledge of San Francisco community resources
  • Experience working with limited English speakers and diverse populations
  • Proficient with MS Office Suite, strong Excel and database experience.
  • Bilingual in English and one of following language: Spanish, Cantonese, Mandarin and Vietnamese
  • Be a team player and supported to colleagues
  • Ability to work some evenings and weekends

EDUCATION REQUIRED:

  • Bachelor's Degree in Education, Social Work or Human Services or One year of experience working in Child Care Subsidy Department, Early Head Start or Head Start Program or Human Services field

HOW TO APPLY:

  • Please submit a cover letter and your resume to #removed#

Wu Yee Children’s Services is an equal opportunity employer

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristic protected by law.

Company Description
WHO WE ARE: Wu Yee delivers comprehensive services for young children (0-4 years old) and low income families throughout the City of San Francisco. The phrase “wu yee” means “protector of children” in Cantonese, and truly, children are at the heart of everything we do. If you’d like to learn more about who we are, please visit wuyee.org.

WHY WORK FOR WU YEE: We’re looking for passionate, high-achieving individuals who are excited to join us in making a difference. No matter if you're a teacher, an enrollment specialist or an accountant, we all work together to help San Francisco's children and families succeed. Wu Yee is committed to the professional development and ongoing support for all staff. Wu Yee offers competitive wages and benefit plans which include medical, dental, vision and acupuncture/chiropractic care for employees and their families. In addition, Wu Yee offers an employer-sponsored shared- contribution 403 (b) retirement plan and provides a match to your contribution.


Role: Family Services Specialist (English/Chinese or English/Spanish)
Job Type:
Location: San Francisco,

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