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DATE ADDED: Sat 12/10/2019

IT Service Management Analyst

Maidenhead, UK


JOB TYPE: Permanent, FullTime

They are currently the UKs 2nd largest Flu Vaccine manufacturer with a global presence and have plans to continue growing.

The ideal candidate will come from one of the following backgrounds

- Service Desk Analyst with a good understanding of analytics and Change Management
- Current Service Delivery Analyst / Change Management Analyst

This role will be focused on analysing data from ITIL Incidents, Problems and Change to compile Service Reports that the Service Delivery Manager will then present to stakeholders.

There will also be additional responsibilities including

- SLA reporting
- Prepare CAB meeting agenda
- Involvement in the Change Process
- Working with internal IT teams
- Weekly/Monthly reporting activities
- Development of customised reports
- Administration based activities relating to IT Service Management

Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Networkers and may assist with processing your application.
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