Review, analyze, and evaluate various systems operations. Documents, tracks, and monitors the problem to ensure timely resolution. Performs advance root cause analysis and develops checklists for typical problems. Provide technical support on a variety of issues. Escalate problems to next level support professionals when necessary.
Requirements: Specific Duties - Technical Support Lead
Individual will be responsible for leading Quality Validation initiatives within Technical Service Operations Organization. Work directly with suppliers to coordinate projects. Analyze Parts catalog inquiries from Dealer technicians, understand trend and present to Senior Management. Attend Warranty and Safety meetings, manage issues related to Parts, Service Information, Diagnostic, Owners Manual and Wiring. Good communication and presentation skills required. Must be proficient with formula/chart with MS Excel and Google sheets. Vehicle technical knowledge is an asset.
Basic Requirements:Requires a Technical Bachelor's degree and 5-8 years of experience in the field or in a related area.
Demonstrate excellent ability to support, review, analyze, and evaluate various systems operations. Demonstrate ability to communicate to all user community in written and verbal form.May be required to drive a company vehicle - valid drivers license and clean driving record required.May be required to travel - domestic & international (0-20%)
- Need to be Technically sound with Vehicle system and layout knowledge.
- Experience in supervising teams to Plan and execute projects, Set target and monitor delivery.Strong attention to detail along with Presentation skills.Conduct weekly meetings with Senior Management Ability to work cross-functionally with Suppliers and Offshore team to Establish processes to increase productivity Analyze warranty, field and feedback data, present and initiate projects to address concerns and track progress
Kyyba is a privately held company and specializes in staff augmentation, application software and project solutions. In operation for more than 18 years, we have earned an enviable track record and reputation within all the industries we serve. Our unique processes and maturity enables us to understand the needs of the business organizations and provide business solutions that match the real and compelling needs of our customers.
Headquartered in Michigan, Kyyba has multiple office locations and we serve local, regional and national client base consisting of Fortune 500 and middle market companies. Kyyba extends the above solutions and services to a broad spectrum of industry verticals ranging from automotive, insurance, technology, financial, transportation, government and so on.
Must understand and follow all quality initiatives and processes for ISO 9001:2000, ISO 14001:2004 and other ISO regulations, procedures and processes as they pertain to job responsibilities.
Role: Technical Support
Location: Auburn Hills,
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