Customer Service and Operations Assistant

• Annual Salary: Up to £32,000 (depending on qualifications and experience)
• Location: Watford
• Job Type: Full-time, Mon-Fri, 9am – 5pm

We are seeking a proactive and detail-oriented Customer Service and Operations Assistant to join our client’s team. This role is ideal for someone with relevant industry experience, preferably with a background in working with well-known retailers such as Next, Debenhams, JD Sports, or similar. The successful candidate will be a self-starter, capable of managing their own workload in a fast-paced environment.

Day-to-day of the role:

• Follow up and track customer Purchase Orders (POs) and ensure timely processing.
• Send POs to factories and sales order confirmations (SOCs) to customers.
• Communicate and resolve any queries on orders with customers and factories.
• Upload styles, sales orders (SOs), and POs in the ERP system and continue to maintain.
• Perform housekeeping tasks in the ERP system to ensure accurate and up-to-date data.
• Coordinate with logistics teams to ensure timely shipments and deliveries.
• Monitor delivery schedules and update customers on any delays or issues.
• Provide barcodes and packing and shipping instructions to factories.
• Process stock into inventory, allocate orders, raise picking tickets and invoices.
• Send weekly order books to the customers and chase them for booking.
• Provide customers with requested data.
• Process customer booking forms and communicate delivery schedule with warehouses.
• Access and maintain customer database and portals where appropriate.
• Advise customers on order status, delivery delays, and any related issues.
• Address queries from credit control and finance departments.
• Ensure accurate and efficient reporting throughout each sales season.
• Work with factories and shipping departments on salesman samples.
• Support the Operations team and sales team with ad-hoc tasks related to sales and purchase orders.
• Assist with any additional tasks related to customer order management, sales support, and internal operations.

Required Skills & Qualifications:

• 2-3 years of relevant industry experience, preferably with known retailers like Next, Debenhams, JD Sports. Etc
• Highly competent IT skills - Outlook, Excel, Word, PowerPoint.
• Ability to quickly learn and use the company ERP system.
• Excellent attention to detail and strong time management and communication skills.
• Proactive work ethic, self-motivated, and solution oriented.
• Willingness to learn and adapt to changing market conditions.

Benefits:

• Competitive salary package.
• Opportunities for professional growth and development.
• Dynamic and supportive work environment.

To apply for the Customer Service and Operations Assistant position, please submit your CV.