Main Purpose of your job

To administer the project from initial customer enquiry through survey and quotation to job completion

Responsibilities

- To manage customer enquiries from initial request through survey and quoting stage to job completion

- To raise job packs and files and mark on job board, manage and plan ongoing jobs

- To liase with Engineers Supervisor and Purchase manager to ensure accurate job timing and scheduling of work appropriate to customer needs

- To produce quotes, including costings and calculations where necessary. Production of reports for job completion in accordance with customer requirement.

- To ensure completed jobs are forwarded for pricing and invoicing procedure

- To respond to customer queries/complaints resolve where possible. To escalate to appropriate level if required.

- To hold and maintain accurate and up to date customer record information

- All tasks to be completed in accordance with the Quality Assurance policy and procedures.

Knowledge

- IT - Microsoft Word Excel and Outlook

Skills

- Communication - Oral and Written

- Organisation and project planning

- Teamwork

- Flexibility and willingness to change

- Ability to understand basic Technical issues

Experience

- Customer Services background

Hours

This is a full-time permanent role (35 hours a week), Monday- Friday 8.30 - 4.30 and 9.00 - 5.00 ( will be one week earlies 1 week lates) 1 hour for lunch.

Holidays 20 days holiday plus bank holidays 1st year

23 days holiday plus bank holidays thereafter

Salary £ 27,000 - £29,000