Fire and Security Service Supervisor - Southend-on-Sea - £35,000
 
My client is a well-established and reputable fire & security service provider who covers London and the home counties. They are now seeking a service supervisor to join their team.
 
Salary Package:

£30,000 - £35,000
Mon-Fri, 8am - 5pm
20 Days Plus Bank Holidays, Birthday Off (1 additional day per years' service)
Onsite parking
 
Duties:

Fulfil the responsibilities of a Lead Service Coordinator when required, including providing cover during periods of annual leave
Act as Service Manager in their absence to ensure continuity of leadership
Offer guidance, mentorship, and training to Lead Coordinators to support their professional development
Collaborate with other departments and personnel to effectively resolve operational issues
Provide oversight and direction to both Lead Coordinators and Service Coordinators
Produce regular reports and updates for designated clients, and represent the department in client meetings
Monitor, analyse, and report on team performance metrics and trends
Deliver constructive feedback on individual staff performance to support improvement and development
Manage escalated matters related to the service department, both internally and externally
Conduct return-to-work interviews, probationary reviews, and development meetings in conjunction with the Service Manager
Allocate and prioritize workloads for Lead Coordinators to ensure timely and effective task completion
Work alongside the Service Manager to identify and implement strategies for improving departmental efficiency and profitability
Perform quality assurance checks on individual outputs, using results to provide tailored coaching and guidance
Design, implement, and revise internal processes to optimize service delivery
Develop and update comprehensive training materials and documentation
Support the recruitment process for departmental office roles, including CV screening, virtual interviews, and in-person assessments
Participate in senior-level meetings, such as monthly service management reviews and Integrated Delivery Meetings (IDMs)
 
Person Specification:

Excellent organisational skills.
Strong oral and written communications skills.
Willingness to be a team player, with the ability to work flexibly across different work areas.
Great problem-solving skills.
 
Preferred Experience:

Minimum 5 years' administrative experience
Experience working within the Fire & Security sector
 
Please Contact
Georgie Thain

(phone number removed)