Outbound Planner/Manager (JB1785)
Benefits: Provident fund
We are looking for an Outbound Planner/manager that will be responsible for all warehouse outbound functions, that involves the accurate processing and dispatching of stock from the warehouse
Between 4 to 5 years' experience in a similar role
Proficiency in Excel, Outlook etc.
SAP experience (beneficial)
Excellent English vocabulary
Duties and Responsibilities:
Control of picked stock to eliminate overpacking, under packing and damages.
Adherence to all SOPs and ISO standards, documents, and processes.
Ensure all OHSA regulations are adhered to.
Ensure that all administration is controlled and stored in a way which is both effective and functional for the business.
Supervise outbound pickers & checkers and their daily activities.
Ensure all outbound staff adheres to health and safety standards.
Provide a safe working environment, adhering to Health, Safety and Environmental procedures and ensuring they are always understood and practiced by the team.
Ensure that all relevant procedures and processes are followed and adhered to in line with the Company's procedures and requirements.
Responsible for accuracy and efficiency of all standard operating procedures
Define, set, and monitor stock flow models and integrate with other departments
Monitoring and approval of all departmental Over Time.
Ensures priority orders are completed AND manifested to courier
Ensure that the correct size boxes are used and that the boxes are filled up. (Failure to do so will ensure my customer receives a badly damaged box and obviously this will affect my courier cost)
Ensure the team packs neatly and adheres to customer packing requirements.
Prepare weekly and monthly reports on TAT, and team performance.
Preparation and submission of all customer reporting as per customer SLA.
Managing, evaluating, and reporting on outbound productivity.
Provides stats and stock movement to manage and monitor all KPI's/ SLA
Optimize the continuous availability and flow of stock on demand.
Lead follow up and resolve Customer concerns.
Identify errors and eliminate root cause using robust countermeasures and sustain the corrective actions to eliminate repeat issues.
Ensure continuous review and improvements of operational processes to ensure accuracy and compliance
Assess and monitor Warehouse outbound transactions daily.
Analysis of historical data to enable efficient forecasting
Measure performance compliance and requirements as per customer SLAs.
Oversee all areas of operations within the outbound department.
Manage outbound orders to the courier. Ensure all orders are handed over within a day before COB.
Daily meetings with team to set goals and review strategy.
Ongoing customer communication to ensure trust, clarity, and quick responsiveness.
Collaborating with other departments on packaging materials.
Ensures housekeeping as per business rules and regulations.
Tracking of outbound customer orders and ensure orders are handed over on time to courier based on KPI & SLA.
Random checking of packed orders to ensure NO over or under packing of orders.
Executes and supports strategic plans as directed by the Warehouse Manager.
Works effectively with all levels of management and staff to ensure all service level agreements are met.
Ensure orders are processed efficiently and Supervisor and control orde