Team Leader Roles & Responsibilities

PPS (Pick, Pack & Ship)

* Conduct shift briefings, allocate tasks, and monitor progress throughout the shift.

* Lead, motivate, and support a team of warehouse operatives to achieve daily operational targets.

* Organise and process customer orders, including to customer specific requirements and ensure timely despatch of stock

* Assist with picking, packing, goods in and goods out processing as & when required

Communication

* Complete shift handovers

* Provide regular updates and reports to management

* Internal discussions with fellow TL's as and when necessary

Safety

* Ensure the team are working safely to ultimately achieve customer requirements

* Ensure equipment is used safely and maintained appropriately

* Maintain a safe working environment by ensuring you comply with statutory law, company policy & health & safety guidelines

* Check that MHE check sheets are being completed daily

Inbound/Outbound

* Ensure deliveries are unloaded within given time scales and checked against purchase orders, reporting any errors to the parties concerned

* Control loading and unloading of all internal transfer and external goods

* Ensure accuracy when loading vehicles, maintaining safe load standards

* Load and unload vehicles in a safe manner using manual handling or forklift equipment

* Ensure Bay doors and Ramps are used in a safe and correct manner

INVENTORY

* Work closely with customer service and stock control to resolve order issues

* Monitor and maintain accuracy of stock and inventory records.

* Check orders after picking for accuracy advising warehouse staff of any errors to minimise future discrepancies

* Assisting with stock investigations and customer stock takes and process optimisation activities

Other

* Allocate available team resources to meet daily order volumes and deadlines

* Provide coaching and training to staff, ensuring multi-skilling and development across the team and maintain morale. Promote a positive, team-focused working environment with a strong emphasis

* Provide the team with necessary tools and ensure smooth, efficient operations

* Oversee and ensure completion of general daily duties

* Manage warehouse operatives and make sure they are meeting business expectations & report non-compliance via the appropriate channels

* Maintain order and care for warehouse property, equipment, and materials

* Conduct team evaluations, training sessions, and safety briefings

* Ensure warehouse projects are completed and meet the required standards

* Demonstrate a keen eye whilst working under pressure.

* Overall objectives will be further developed in line with the company's strategic objectives