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DATE ADDED: Wed 30/10/2019

2Nd Line Support

London, UK


JOB TYPE: Permanent, FullTime

2nd Line Desktop Engineer - up to £210/day - Luxury Retail - London - Contract About the company My client is a Luxury Retailer based in London Principle Duties: *Provide technical support and expert technical advice to 4000+ users across the business *Resolve incidents and service requests to achieve agreed Key Performance Indicators (KPI) and Service Level Agreements (SLA) in a consistent way *Liaise with users face to face, over email, telephone and through the IT ticketing tool *Complete device build and configuration activities in line with the agreed policies and standards *Promote adherence to the correct processes and procedures *Ensure IT equipment is always tracked, and all work complies with the client's asset management governance policy You will have strong knowledge of and possess the following key competencies: *Desktop, VMware VDI, terminal servers, thin client, and end-user mobile computing (installation, configuration, administration) *OS (Windows 7, Windows 10, Server 2008/2012 and MAC OS X) *Active Directory *Desktop/Application Management (SCCM, AppV, AppSense and Casper) *Android, Windows Phone, iPad and iPhone configuration and support *Video and audio-conferencing technologies (including collaboration tooling) HOW TO APPLY Great opportunities like this don't last long. Submit your CV to Alternatively, give Fabian a call on 02037502146 to discuss further.