Trafford | Temporary | Band 5

Our client is looking for a compassionate, motivated Tenancy Support Officer to join our team supporting asylum seekers and refugees to establish safe, stable, and independent lives within our communities.

As a Tenancy Support Officer, you will play a vital role in supporting vulnerable individuals and families, helping them:

• Maintain their tenancies
• Develop independent living skills
• Integrate into mainstream society

You'll manage a caseload of asylum seekers and refugees, delivering holistic, person-centred support and working closely with partners including the Home Office, housing providers, and community organisations.

• Provide tenancy-related and practical support to asylum seekers and refugees in their own homes
• Complete support assessments, develop holistic support plans, and carry out regular reviews
• Support individuals and families with housing, benefits, health, employment, and English language access
• Facilitate transitions from supported accommodation into independent living
• Work collaboratively with internal teams, external partners, and key stakeholders
• Promote customer engagement, community involvement, and tenancy sustainment
• Coach and empower clients to manage life skills such as rent, budgeting, health, and wellbeing
• Contribute to homelessness prevention and wider council objectives

We're looking for someone who is empathetic, resilient, and passionate about supporting vulnerable communities.

You'll have:

• A recognised Level 4 qualification or equivalent experience (plus around 2 years in a similar role)
• Experience delivering homelessness prevention, resettlement, or housing-related support
• Experience working with vulnerable customers, including those with complex needs
• Strong knowledge of homelessness legislation and safeguarding frameworks
• Excellent communication, assessment, and report-writing skills
• The ability to work under pressure, manage a caseload, and prioritise effectively
• Confidence working with partner agencies and multi-disciplinary teams

Essential:

• Access to a car or the ability to travel across Trafford and Greater Manchester using public transport

• A strong focus on health, wellbeing, and work-life balance
• Access to learning, development, and progression opportunities
• The chance to make a genuine difference to people's lives every day
• A supportive, values-led working environment

Interested? Apply now to be part of a team that is working together to build a better future for everyone in Trafford.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.