This is a fantastic opportunity to join a leading business who are in a period of exciting growth. They are a leading provider in the UK, a market leader in Europe and have a presence in many other countries worldwide. They continue to expand rapidly in the UK and internationally, a business that has doubled in size these last few years.
They are proud of their fast-paced and dynamic manufacturing environment, where customer satisfaction and continuous improvement are at the heart of everything that they do.
Customer Service Advisor Pay, Hours and Benefits
* £25,000 - £27,000 (possibly negotiable)
* 37.5 hours per week, Monday - Friday, 9:00am - 5:00pm
* 23 days holiday plus bank holidays
* Life insurance cover
* Employee Assistance Programme
The Customer Service Advisor role is commutable from the following areas: Derby, Nottingham, Sutton in Ashfield, Mansfield, Chesterfield.
Customer Service Advisor Role Overview
If you are looking for a job where you can genuinely go home at the end of the day saying that you've made a positive difference to someone's life, then this is the role for you! This is a role with a family-owned business who are expanding in the UK and internationally. Customer Care / the Customer Experience is key to this role - you will have the opportunity to see customers through the whole process to a successful outcome.
Customer Service Advisor Candidate Requirements
* A planning professional with excellent customer service and great organisational skills
* Self-management with a 'can do' attitude
* Excellent telephone manner
* A genuine passion for helping people
* Confidence using Microsoft Excel, Word, internet & email
* Accuracy and attention to detail
* Logical approach
* Able to work to agreed process & procedures to meet and excel customer expectations
Customer Service Advisor Key Responsibilities
* Liaising with installation partners and customers to arrange installation of products
* Planning and organising installations using our business system
* Completing all documentation with the highest levels of accuracy and providing this to the relevant parties
* Dealing with queries relating to installation and finding solutions
* Dispatch and track products and update stakeholders of any issues
* Maximising opportunities for installations
* Ensuring all documentation is received following installations and actioned
Please Note: Candidates must have the right to live and work in the UK.
Our aim is to help you secure the best possible future for yourself & this is a totally FREE service to all our Candidates.
If you believe that your skills and experience match what we are looking for please call me or APPLY and I will be in touch.
Should you want to learn more about any of our OFFICE, SUPPORT & ADMINISTRATION vacancies, or should you just want to discuss your particular needs, then please do not hesitate to contact me to have an informal, confidential chat.
Probe Technical Recruitment, providing Office Support & Administration Recruitment Support since 1994