Job Title: Service Administrator

* Salary: £28,000 - £30,000 per annum

* Location: Welwyn Garden City, Hertfordshire

* Contract: Permanent, Full Time

* Working Hours: Monday to Friday, 9:00am - 5:30pm or 8:00am -4:30pm (some flexibility)

* Hybrid: Potential option to work from home one day per week

Service Administrator

* Have you previously worked in a Service Administrator, Customer ServiceHelpdesk role or similar?

* Maybe you are experienced working in the security sector and have been involved in coordinating engineers, scheduling maintenance visits or managing reactive service requests?

* Do you thrive in a fast paced and reactive environment, where no two days are the same?

* Do you have a strong customer service background and enjoy resolving issues efficiently while maintaining excellent client relationships?

* Are you highly organised, able to prioritise multiple tasks and remain calm under pressure?

* Would you like to join a dynamic and supportive team environment, where your contribution directly supports service delivery for major blue chip clients?

If you answered 'YES' to some of the above, then please get in touch with the TalentHQ Recruitment team as we would love to hear from you…

Our Client:

Our client is a well established and highly respected organisation specialising in the delivery and maintenance of security systems for leading businesses. Working with a portfolio of blue chip clients, they have built an excellent reputation for delivering exceptional service and consistently exceeding expectations. Their team is made up of dedicated and collaborative professionals, working together to deliver high quality operational support and technical expertise. Due to continued growth, they are now seeking a Service Administrator to join their busy and growing team in Welwyn Garden City.

Job Role:

The role of Service Administrator covers various support duties and other related obligations. As Service Administrator, you will work as part of the Admin Team providing service support for Maintenance Contracts and Small Works Projects. As their clients are typically “bluechip”, there is an expectation of you to present yourself in a manner that reflects the environment you work in and the work you produce. Their clients have come to expect their service levels to overdeliver in every stage of the business delivery/ Your management team will always support you in all areas, but you should be able to work independently to the expected level. Using their core values in your everyday workwill help maintain this standard.

Duties:

Liaising with clients and third parties to book in maintenance visits, calls and small works

Setting up new Maintenance Contracts and issuing Welcome Pack

Issuing reports and quotations for Maintenance Contract clients

Ensuring service calls are logged and updated

Daily communication with our Engineering Service Team

Assist with RAMS / Permits

Monthly performance reporting for Maintenance Contracts

Service Invoicing

Scheduling works / Planner with the team

Liaising and supporting their clients over the phone and by email

Perform administrative tasks such as preparing estimates / quotations through our preferred customer software

Ensure documentation is complete, current, and appropriately stored

Work closely will all relevant personnel to ensure effective and efficient implementation

Liaise and work with their clients, contractors and sub-contractors

Responsibilities:

Comply with our clients Policies and Procedures to ensure they comply with relevant Standards for their industry (NSI Gold) and IT functions

Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Provide prompt and accurate feedback to customers and management

Ensure proper recording, closure and management of issues and tasks

Qualification:

Must have a high attention to detail

Excellent IT Skills (MS Office Suite)

Being flexible, proactive and accurate

Good written and spoken communication abilities

Being able to work with one or more teams

Strong work ethic and ambition to progress

Benefits:

Personal career development

25 days annual leave (excluding Bank Holiday's)

Family private healthcare policy

Company Pension

Competitive remuneration package

Laptop

An open and friendly working environment

4 Week sabbatical after 10 years of continuous employment

Continuous team building and progressive support

Thank you for your interest in this vacancy, which is being advertised by TalentHQ Ltd, acting as an Employment Agency. Your application will be considered alongside others, and we will contact you within 5 days if you are shortlisted. Due to the high volume of applications we receive, we regret that we are unable to respond to each applicant individually. By applying for this role, you accept our Privacy Policy which you can find on our website