Job Summary

To lead and support a team of care staff in delivering high-quality, person-centred care to clients in their own homes, ensuring compliance with CQC standards, organisational policies, and the individual needs of clients.

Basic Job Duties

1. Team Leadership & Supervision:
Provide leadership, mentoring, and supervision to care staff, ensuring consistent high standards of care delivery.

2. Care Planning & Risk Assessment:
Support the development and review of person-centred care plans and risk assessments in partnership with clients, families, and professionals.

3. Quality Assurance & Compliance:
Ensure care delivery aligns with CQC regulations, internal audits, and best practices, taking prompt action on areas for improvement.

4. Client Liaison & Safeguarding:
Act as a key point of contact for clients and families; escalate and report any safeguarding or health concerns appropriately and timely.

5. Training & Development:
Identify training needs and support ongoing professional development of staff, including on-the-job coaching and mentoring.

6. Rota Management & Staff Deployment:
Assist in creating effective rotas to ensure adequate staffing coverage that meets client needs while minimising gaps or inconsistencies.

7. Incident & Complaint Handling:
Investigate and report incidents and complaints professionally, supporting resolution and learning in accordance with company policy.

8. Medication Management & Supervision:
Oversee safe administration of medication and conduct spot checks and audits to ensure compliance with medication protocols.

Previous experience

* Minimum 2 years' experience in domiciliary care or similar care setting.

* Experience supervising or leading a care team.

* Proven experience in developing and reviewing care plans.

* Working knowledge of CQC regulations and safeguarding procedures.

Education

* RQF Level 3 in Health and Social Care (or equivalent) desirable.

Special attributes / skills required

* Experience liaising with health and social care professionals.

* Experience in rota planning and performance management.

* Previous experience in supporting quality assurance processes.

Personal qualities

Technical/Professional:

* Strong care planning and risk assessment skills.

* Proficient in Microsoft Office (Word, Excel, Outlook).

* Understanding of medication protocols and audits.

Soft Skills:

* Excellent leadership and team-building capabilities.

* Strong communication and interpersonal skills.

* Self-motivated, highly organised, and capable of working under pressure.

* Ability to work flexibly, including weekends and evenings as needed