Security Systems Technical Support Engineer

* Craigavon, Lurgan, United Kingdom

* Full-time

* Salary: £30,000 per annum

* Shift Pattern: 4 on 4 off shift pattern consisting of two days followed by two nights (6am-6pm/6pm-6am), 12-hour shifts

* 100% office-based

Key Purpose of the Job:

Working alongside the Customer Services and Scheduling departments to provide customer and engineering support in a timely and efficient manner. Reducing the number of calls passed to field-based engineers by the use of remote diagnostic tools and phone advice for both fire and security-related calls.

Key Job Responsibilities:

* To provide technical support to end users and engineers, both internally and externally.

* To ensure prompt and accurate information is scheduled.

* To prioritise workload and meet contractual deadlines.

* To answer customer telephone calls, ensuring internal customer service standards are met.

* Any other reasonable requests from the line supervisors and the Head of Service

* Provide first-line support to the customer to see if the call can be resolved before passing to the service team

* To provide support to the Service Scheduling Team when required.

Essential Requirements for the Job:

* Customer focused

* Excellent telephone manner

* Team player

* Strong interpersonal and communication skills

* Ability to prioritise workloads

* General varied product knowledge on fire systems

* Network/IP based product experience

* Desirable Requirements for the Job:

* Experience of Remote programming of industry standards on Enterprise wide networked Access control systems

* Network/IP based product experience