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Date Added: Mon 19/10/2020

Customer Service Specialist DACH REMOTE

Dublin, Ireland
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Job Type: Permanent

Salary: €28000 - €35000 / annually

Role: Customer service specialist - DACH (German speaking desk) 

Location: Dublin

The role is REMOTE based during the Covid19 pandemic.

Salary: DOE (up to €34K p/a)

Benefits: Healthcare, private pension contribution, free canteen, 25 days AL,ESO, Laptop


  • Fluent German and English
  • Previous customer service experience
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Excellent communication skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Appropriate remote work set-up with high-speed internet connection (while working remotely)


  • Build and maintain strong relationships with company clients
  • Maintaining a positive and professional attitude toward customers at all times
  • Responding promptly to customer inquiries
  • Communicating with customers through various channels (email, phone, chat)
  • Handle customer complaints, provide appropriate solutions and alternatives
  • Follow up to ensure resolution
  • Follow communication procedures, guidelines and policies
  • Communicating and coordinating with colleagues as necessary
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