Based in Farnborough

100% office based role 

salary is competitive

We are recruiting for a Customer Support Advisor for a Technology company in their scientific application department.

Responsibilities:

• Handling high call/ email volumes 
• First point of contact for emails, phone calls.
• Responding to queries, handling complaints, recording customer details and setting up appointments.
• Communicating with key clients
• Continuous review of our internal customer service standards & make recommendations/take follow-up actions as required.
• Ensuring a positive relationship with clients and internal customers to deliver results.
• Administration management in support of customer quotations and invoicing