Bring your administration abilities as a Customer Support Administrator to a family-run company that prides itself on its reputation in providing excellent customer service.

Based in their modern offices just outside Caernarfon on the foothills of Snowdonia, you will be joining a supportive team, providing a comprehensive and confidential administrative support service.  

As a Customer Support Administrator, you will be responsible for:

The first point of contact, answering the telephone in a professional manner and responding to client queries and  forwarding calls to to the relevant department.
Arranging site visits for engineers to complete maintenance checks or Emergency Call outs. 
Check and collate documents from engineer reports and ensuring that it's completed accurately.
Submission of service certification and invoices to clients, increasingly through use of electronic communications or client cloud-based systems
Maintenance of client service spreadsheets
Mail merge appointment letters for client schedules
To be considered for this role, you must have:

Experience of dealing with customers over the telephone, accompanied by an excellent telephone manner
Strong IT skills to include a working knowledge of Microsoft packages
Excellent organisational skills with the ability to work under own initiative and prioritise and meet deadlines
Excellent verbal & written communication skills
Excellent attention to detail with accurate Data entry skills
Ability to speak Welsh is highly advantageous but not essential 
The ability to drive and have your own transport is essential due to the rural location of the office.
This is a full-time temporary role with the opportunity to become permanent for the right candidate. Working hours will be 8:30/9am - 4:30/5pm Monday - Friday with flexible start & finish times. In return you will receive an hourly pay of £11 per hour plus Holiday Accrual. 

If this sounds like the ideal opportunity that you've been looking for, please click to Apply