Salary: £28,000 basic + Uncapped Commission (Average OTE £37,000+)
Hours: Monday to Friday, 8:00am - 5:30pm
Location: Darlington

We are currently seeking a Customer-Focused Service Advisor to join a busy and fast-paced Aftersales team at a well-established dealership in Darlington. This is a fantastic opportunity for someone who is enthusiastic, outgoing, and process-driven, with a passion for delivering top-tier customer service.

The Role:
As a Service Advisor, you'll be the first point of contact for customers bringing their vehicles in for service. Your mission is to provide a seamless, professional, and welcoming experience, while also identifying and promoting relevant products and services.

Key Responsibilities:

* Coordinate and book vehicle service appointments.

* Deliver outstanding customer service both in-person and over the phone.

* Promote and upsell additional services and products.

* Assist in achieving departmental sales targets.

* Maintain accurate administrative records and job cards.

* Adhere to all Health & Safety and company policies.

What We're Looking For:

* Excellent communication and interpersonal skills.

* Highly organised and detail-oriented.

* Customer-first mindset with a can-do attitude.

* Ability to thrive in a fast-paced environment.

* A full, valid UK driving licence.

* Previous experience in a dealership or service environment is desirable but not essential.

Benefits & Perks:

* Uncapped earnings potential - realistic OTE of £37,000+

* 24 days annual leave + bank holidays (increasing with length of service)

* Staff discounts for you and your family on vehicle services

* Access to exclusive retail, gym, and dining discounts

* Healthcare cash plan including same-day GP access and dental support

* Ongoing manufacturer training and accreditations

* Clear and supported career progression - whether you're looking to advance quickly or grow at your own pace