Service Manager Opportunity

Elevate Your Career with a Leading Automotive Dealership

Ready to advance your career? Join a prestigious automotive dealership as a Service Manager. This role blends leadership, strategic planning, and customer service, ideal for a seasoned professional.

Key Benefits:

- Leadership Role: Manage a team including Service Receptionists, Workshop Controllers, Technicians, and Apprentices.
- Strategic Influence: Collaborate with the General Manager to set and achieve departmental goals, ensuring customer satisfaction and profitability.
- Career Development: Engage in continuous professional development for yourself and your team.
- Customer-Centric: Enhance customer relations and satisfaction through improved facilities, skills, and marketing strategies.
- Financial Acumen: Oversee budgets, control expenses, and maximise profitability through efficient resource management.

Key Responsibilities:

- Operational Efficiency: Ensure the service department runs efficiently and profitably by adhering to policies and standards.
- Customer Satisfaction: Maintain high standards of customer service and retention, ensuring positive and professional interactions.
- Financial Management: Achieve budget objectives by examining accounts, operating controls, and KPIs. Ensure accurate invoicing and job costing.
- Personnel Management: Recruit, train, and manage service staff. Conduct performance appraisals and ensure training standards are met.
- Campaign Coordination: Manage new campaigns, ensuring timely and accurate completion.
- Quality Control: Ensure all quality control mechanisms are followed, including MOT compliance and warranty claims.

Skills and Experience Required:

- Leadership: Proven experience managing a team within a service department or similar environment.
- Financial Acumen: Strong understanding of budget management, financial reporting, and cost control.
- Customer Service: Demonstrated ability to enhance customer satisfaction and retention.
- Technical Knowledge: Familiarity with automotive service processes and standards.
- Communication: Excellent interpersonal and communication skills, capable of liaising with various stakeholders.

This role is more than just a job; it's a chance to lead, innovate, and grow within a supportive and dynamic environment. If you have the skills, experience, and drive to excel, apply now to embark on a rewarding career journey