81217 - Lead Field Engineer

This Lead Field Engineer will report to the Area Manager and will work within Network Operations based in our Crawley depot. You will be a permanent employee.

You will attract a salary of £94,904 per annum and a bonus of 3%.

If you are successful, you will need to undertake a medical and DBS reference check

Close Date: 18th August 2025

Job Purpose:

Responsible for the coordination and performance of many field engineers carrying out Projects, Connections, Maintenance and Fault work within a geographical patch of the Crawley and Brighton Area. Ensuring works are carried out to time, cost and quality standards. Also having an overview responsibility for delivery of one of the four Directorates; Projects, Connections, Maintenance and Fault work. Close liaison local scheduling teams, and the centralised Fore Hamlet function, to ensure the maximum utilisation of staff will be an important aspect of the role.

Direct responsibility for ensuring that customer service levels are maintained at the highest levels. This includes resolving escalated customer technical issues.

Dimensions

Staff: circa 1: 6/8 Field Engineers (SAP and AP).

From LV up to 11 KV. Turnover c£15M, including Connections, Operations & Capital Programme.

Principal Accountabilities

• Provide engineering, safety and management leadership to a group of field engineers working across all operational disciplines.
• Ensure the level of field engineering within the Area is improved and that field engineers are developed by being a mentor;
• Deputise for the Area Manager.
• To communicate with the Network Planners in prioritising the critical capital workload to be delivered within the Area ensuring that it is completed promptly.
• Ensure that a high standard of safety management prevails throughout all responsibilities and that safety performance is maintained within parameters defined by the Executive. Promote the Incident and Injury Free philosophy.
• Ensure staff comply with Company procedures and complete work to the required standards.
• Coordination with the Region-based schedulers to schedule connections, maintenance, planned repairs and infrastructure projects so that they are delivered.
• Liaise on matters of operational, plant and cable policy with Networks experts to ensure the right balance is maintained between safety, cost, quality and delivery.
• Support daily planning, coordination and real-time responsibility for the efficient utilisation of resources including directly employed staff and, if appropriate, contractors. Ensuring that work is available, by working with the Regional scheduling team, the Area Team Leaders, internal and external customers to maximise the utilisation of resources.
• Improve the performance of the Area.
• Removal of barriers to the efficient delivery of work within all directorates.
• Work with Field Staff Supervisors, Regional delivery Services to ensure the best utilisation of all staff and to improve customer experiences.
• Establish a process of continuous improvement through Individual Performance Review, the development of staff and utilisation of new technology.
• To perform Field Engineer operational audits.
• Contribute to an ongoing high-level Strategic Resource Plan.
• Support the Area in preparation, readiness and implementation for a system emergency at local tactical team.
• Promote Our projects e.g. Transformation Projects.
• Work within support the development and operation of our quality systems, including ISO and IIP.

Nature and Scope

You carrying out you will be an experienced engineer and with an understanding of the business from an operational perspective. A significant level of will be essential in this role. You will be an important member of the Operational team within the Area and must have integrity and demonstrate intelligent balanced judgement in all matters, in particular those relating to people at all levels. An understanding of the range and type of both professional and trade skills that are important in delivering the businesses goals is required.

All employees appointed to the Field Engineer or Lead Field Engineers roles within Network Operations will include a contractual requirement to undertake standby for a minimum period of 20 years, or up to the age of 55 whichever comes first.

Knowledge, Experience and Qualifications:

You will have both a high degree of experience in field engineering and be able to demonstrate a commitment towards meeting business targets. You will be someone who inspires those you mentor, setting the highest of standards in all areas including professional conduct. We ask that you work with other parts of Networks and develop and implement new projects.

The base level qualifications/courses are as follows;-

• HNC in Electrical Engineering or equivalent (See Note 1 below);
• Full SAP at 11KV
• NEBOSH Certificate (See Note 2 below);
• 3 day Leadership and 1 day course (See Note 2 below);

To recognise the significance of this position you will also work towards continuing their professional development in engineering, safety, leadership and general management.