Senior Service Desk Analyst

Salary: £30,000 - £38,000 per annum
Hours: Full-time, Permanent | Monday to Friday, 9:00am - 5:30pm (1 hour lunch)
Location: Stonehouse, Gloucestershire

Overview

I'm currently working with an established and growing MSP is looking to expand its IT support team. The company has been supporting small to mid-sized businesses in the region for over two decades and continues to experience steady growth. They are seeking a skilled and experienced Senior Service Desk Analyst to join their in-house technical team.

Key Responsibilities

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Provide remote, telephone, and on-site technical support

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Assist clients with day-to-day issues and long-term upgrade planning

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Manage and support cloud-based systems and infrastructure

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Install and troubleshoot Windows operating systems

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Perform Microsoft 365 system administration and migrations

Essential Experience & Skills

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Minimum 8 years' industry experience in a technical support role

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Strong experience with Microsoft 365 administration (including Exchange, SharePoint, Endpoint Manager)

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Familiarity with Azure AD and Microsoft security tools

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Good understanding of IPv4 networking

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Experience supporting Windows 11 environments

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Knowledge of Microsoft 365 migrations and implementations

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Confident in client communication across multiple channels

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Full UK driving licence is essential

Desirable Skills

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Windows Server and Active Directory administration

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Remote monitoring and management tool experience

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Cloud platform knowledge (e.g. AWS or similar)

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Networking hardware experience (e.g. Wi-Fi hardware, routers, managed switches)

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Understanding of data protection principles (e.g. GDPR)

Benefits

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Company pension

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Casual dress environment

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Cycle to work scheme

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Free and on-site parking