Sales Support Coordinator

• Hours: 07:30am to 16:30pm, Monday to Friday

My client are seeking a dynamic Sales Support Coordinator to join their passionate team. This role is ideal for someone who thrives in a fast-paced environment and possesses a proactive mindset, excellent time management skills, and a keen attention to detail. You will play a crucial role in maintaining high-level client relationships by managing the end-to-end process from order processing to dispatch, invoicing, and handling returns.

Day-to-day of the role:

• Provide outstanding customer service and act as a brand ambassador.
• Handle incoming calls, manage reactive enquiries, and make outgoing calls to progress orders and liaise with third parties.
• Coordinate the entire order completion process, including dispatch, invoicing, and returns.
• Manage logistics, including coordinating deliveries, customer collections, and payments.
• Support the sales team with administrative tasks and coordinate design requests.
• Liaise with suppliers for order placement, stock availability checks, and updates.
• Manage purchase orders, arrange deliveries, and reconcile invoices.
• Send picking lists and other requests to the warehouse.
• Assist in resolving pre and post-sale queries.
• Compile and report on weekly operational KPIs to aid continuous improvement.

Required Skills & Qualifications:

• Experience in providing exceptional customer service.
• Ability to read and understand architectural drawings and specifications (advantageous).
• Proficiency with ERP/CRM systems.
• Experience in project coordination within a fast-paced sales/growth environment.
• Strong commercial awareness.
• Excellent communication skills, both written and verbal.
• Proficient in Microsoft Office (Word, Excel & Outlook).
• Strong organisational and time management skills, with the ability to prioritise effectively.
• Team player with a positive, proactive, and punctual attitude.
• Willingness to learn and contribute to team success.

Benefits:

• Comprehensive training program covering products, processes, and systems.
• Opportunity to work with a dedicated and passionate team.