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DATE ADDED: Wed 05/06/2019

Service Desk Engineer

Scarborough, UK
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JOB TYPE: Permanent

SALARY: £17000 - £21000/annum (+ package, negotiable)

My client, a provider of IT consultancy and IT services, are currently recruiting for two new additions to their help desk team. This role is a permanent position on a full time basis.

This role primarily involves resolving queries from clients as a first point of contact. The successful candidate will see incidents you log through to resolution even when escalating calls to more senior technicians.

The Role
- Provide technical, 1st and 2nd line support over the phone and via remote support
- Log and update information with relation to the call
- Fully resolve calls and queries efficiently and in line with company SLA's
- Escalate calls where necessary to 2nd and 3rd line support agents
- To provide excellent customer service to all clients at all times

The Candidate
- Has experience and knowledge of Windows Server, MS Desktop OS and Office 365
- Must be able to demonstrate the ability to diagnose and troubleshoot IT queries
- Must be capable of configuring VLANS, Firewalls, Routers and Switches
- Must have a minimum of 12 months experience working on an IT help desk in a similar role
- Is confident, professional and effective at problem solving
- Has a genuine passion for customer service
- Has a full driving licence
- Will be required to undertake an enhanced DBS check

Salary
The salary for this position is based on experience between £17,000 and £21,00 (this is negotiable for the right person, if your salary expectation is higher then please clarify this with your application)

You will be provided with the guidance and training to succeed and to further your IT career, with exposure to different technologies prevalent from the start.

Interested in this role? Please do not hesitate to forward your CV at your earliest convenience to Laura in our office for immediate consideration
Role: Service Desk Engineer
Job Type: Permanent
Location: Scarborough, North Yorkshire,

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