General Manager
Clermont Hotel Group Central Support Office
Contract: Full Time
Payment: Salaried
Salary: On application

Clermont Hotel Group offers a rich and diverse portfolio for a range of guest needs, and helps employees forge lasting and successful careers in hospitality. An experienced hospitality company, we offer a warm, guest-centred experience - but we are, at our heart, a people company and strive to connect personally with our guests, partners, investors, and colleagues to create an extraordinary experience for all.

With over 4000 rooms, 100+ event spaces, plus stylish bars and restaurants, our hotels have plenty of space for everyone to meet, sleep, and dine. All kinds of extraordinary, for all kinds of people.

What you'll be doing

Be at the forefront of something exciting...

We're opening Thistle Shoreditch and Thistle Express Shoreditch, a significant addition to the London market with 462 keys across both properties, multiple Food & Beverage outlets, Leisure Club and several Meeting & Event spaces.

We are looking for a General Manager who's ready to shape its identity, build a high‑performing team and deliver extraordinary hospitality.  This is a rare opportunity to help lead this project, from pre‑opening planning and recruitment to operational excellence and commercial success. You'll bring the brand to life, create a culture rooted in exceptional service, and establish the hotel as a great destination from day one.  As the face of the hotel, you'll inspire your team, engage with guests, and build strong relationships across the community and business landscape. Working closely with sales, marketing, and revenue teams, you'll drive performance, maximise profitability, and ensure the hotel enters the market with impact.

What you'll bring

Creative & Inspiring Leadership - A bold, energising approach that motivates your team and shapes a positive culture from the ground up

New Opening Mindset - Experience or passion for pre‑opening projects - from building teams and processes to launching a hotel with confidence and flair

Commercial & Financial Expertise - A strong grasp of market dynamics, revenue opportunities, and cost control to ensure a successful and sustainable opening

Results‑Driven Focus -The ability to deliver exceptional outcomes at pace, ensuring the hotel launches smoothly and operates at the highest standard

Outstanding Communication - Clear, engaging communication that builds trust, alignment, and collaboration across all levels

Influential Stakeholder Engagement - Confidence in connecting with owners, senior leaders, partners, and the local community to champion the hotel's vision

Prioritisation & Delegation Skills - A talent for managing multiple pre‑opening priorities while empowering your team to take ownership and grow

Proven Hospitality Success - A track record of delivering strong results in a leadership role, and experience in a opening environment in General Manager capacity

Drive, Focus & Ambition - A real commitment to excellence and a passion for creating unforgettable guest experiences from the very first day

What you'll get in return

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we'll take care of you at every step of your journey so that you can take care of our guests.

In fact, we're so committed to this that our 'People Promise' sets out how you can expect us to support you at every step of your application and your career with us. Whether that's your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth - We're here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing - You work hard, so we'll always help your money work hard for you! Some of the great things you can take advantage of include:

• Wage Stream - You'll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks - Savings on 1000's of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend - Earn up to £1000 when friends join our team
• Interest-Free Loans - Season ticket loans to make commuting easier

Mental & Physical Well-being - We're here to support your well-being, whenever and wherever you need it.

• On-Site Mental Health First Aiders
• 24/7 Employee Assistance Line - Free, confidential advice
• Be Well Platform - Our Online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme

Recognition & Community - We're proud of everything we achieve, so we always celebrate our extraordinary team and culture.

• 'Wonderful People' Awards - Monthly, quarterly, and annual recognition
• Social & Seasonal Events - Fun, inclusive celebrations
• People Council - A platform for every voice
• Paid Volunteering Days - Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.