Council Tax Recovery Officer

Hours: Full time (37 hours)

Salary: £24,311 - £26,574

Location: Hybrid/ Remote

System: NEC & Enterprise

Main duties of the job:

• Proactive recovery of outstanding payments. This involves outbound calling, referral to debt collection agencies and County Court recovery
• Initial validation of Debts
• Maintenance of Debts throughout the recovery cycle
• Verbal and written liaison with debtors, third parties, and other internal departments.
• Responding to complex correspondence relating to Debts
• Dealing with aspects of debt payments. This may involve returned/missing BACS payments, issuing and cancelling of payments made
• Write off recommendations
• Tracing absconded debtors
• Upkeep of suspense account and invoices in credit

The successful candidate but have experience of dealing with debt recovery, knowledge of debt recovery regulations and processes and competency in the use of various debt recovery and document management IT systems.

To apply for this role and for more information, please send your updated CV to Ella Richardson