Job Title: Sales and Logistics Co-ordinator
Location: Bury St Edmunds
Salary: £26,000

We are looking for a highly motivated and organised Sales and Logistics Co-ordinator to join our dynamic team. This role will provide key support across multiple areas of our business, with a primary focus on customer service, order processing, logistics, and sales support. If you are passionate, driven, and thrive in a fast-paced environment, we want to hear from you!

Key Responsibilities:
•Handling inbound calls, managing customer orders, and addressing general queries
•Processing customer quotation requests and orders
•Managing returns and issuing credits
•Handling customer account queries
•Setting up customer accounts in Sage and monitoring accounts
•Providing support to sales teams
•Managing logistics, tracking daily parcel and pallet deliveries

Main Duties:
•Act as the primary internal contact for customers and staff across various business units
•Manage customer relationships from quotation through to dispatch, ensuring smooth order processing
•Resolve any logistical issues and maintain high standards of customer service
•Assist with customer returns, credits, and monitor accounts
•Provide ongoing support to internal and external sales teams across different business systems

Skills and Experience:
•Strong passion and drive to succeed
•Excellent communication skills, both written and verbal
•Friendly and confident telephone manner
•Strong PC skills with proficiency in Microsoft Office, including Outlook
•Ability to work independently and as part of a team
•Experience using Sage or similar systems is an advantage

This is a fantastic opportunity to join a forward-thinking team where no two days are the same. If you have the skills and motivation to succeed in a varied and challenging role, we encourage you to apply