ServiceNow Developer
Location: UK (Hybrid)
Practice Area: Digital Customer Experience
Job Type: Permanent | Full-Time
Salary: £60,000-£70,000 + Private Healthcare + Pension + Unlimited Training Budget

Shape the Future of Digital Experience

We're hiring a ServiceNow Developer to join our rapidly growing Digital Customer Experience practice. If you have 2+ years of hands-on experience with the ServiceNow platform and a passion for solving complex problems through elegant, human-focused design - this is your chance to make a meaningful impact.

You'll work closely with consultants and architects on projects that span IT, HR, and Customer Service domains. Together, you'll design and build next-gen workflows that put user experience at the core.

What You'll Be Doing

Build & Innovate

Configure and enhance ServiceNow workflows across ITSM, HRSD, CSM, and onboarding

Develop custom applications using JavaScript, Angular, and ServiceNow APIs

Use GenAI tools like Now Assist and Workflow Data Fabric to bring automation and intelligence to life

Design for Experience

Create modern interfaces using Next Experience UI, UI Builder, and Service Portal

Build dashboards and portals that are responsive, intuitive, and tailored to user roles

Connect & Integrate

Develop integrations between ServiceNow and third-party platforms (HR, CRM, eCommerce) via REST/SOAP and IntegrationHub

Ensure data is clean, accurate, and accessible across the ecosystem

Deliver Results

Improve customer and employee journeys with journey mapping and analytics

Streamline onboarding, lifecycle transitions, and day-to-day workflows

Embrace AI-driven solutions for continuous experience improvement

Collaborate & Grow

Contribute to discovery sessions, documentation, and client workshops

Participate in peer code reviews and team learning

Partner with cross-functional teams spanning HR, IT, and Customer Experience

What You'll Need

Essential Experience:

Minimum 2 years of hands-on ServiceNow development

Solid skills in JavaScript, HTML, CSS, Glide API, and Flow Designer

Experience working with ITSM, HRSD, CSM, and onboarding modules

Proven experience integrating with external systems using REST and SOAP APIs

Strong communication skills and a passion for solving real-world problems

A user-first mindset and awareness of employee/customer experience journeys

Nice to Have:

ServiceNow Certified Application Developer (CAD)

Implementation Specialist certifications in HRSD or CSM