About the role: Temporary Accommodation Placement Officer

This is an important role within the TA placements team, responsible for supporting residents into temporary accommodation and ensuring Camden allocates suitable emergency and temporary accommodation in accordance with housing legislation and guidance.

You will provide comprehensive housing advice, guidance and support to residents, and lead on sourcing appropriate temporary housing options.

Example outcomes or objectives that this role will deliver: Temporary Accommodation Placement Officer

• To facilitate the temporary allocation process and all related functions including assessing and placing homeless households in all forms of suitable and affordable temporary accommodation in discharge of the councils duty, setting up and ending tenancies as appropriate
• To source and book temporary accommodation placements on a daily basis
• To assess applicants essential housing needs and ensure these are considered and met in providing temporary and interim accommodation, conducting difficult conversations such as refusal interviews and where necessary undertaking the discharge of the Councils relevant statutory duty.
• To sign up households into temporary accommodation and ensure all relevant paperwork is completed, including housing benefit claims
• Working collaboratively with colleagues across housing services to achieve better housing solutions and outcomes for households in emergency accommodation
• To assist with required arrangements and transport, removals, storage for households moving into/out of temporary accommodation, interpreting services and related functions.
• Responsibility for updating the authoritys IT Housing Systems, ensuring details are correct to ensure timely and accurate records and the legal obligations for both landlord and tenant can be met.
• To assist colleagues meet the Councils obligations with emergency decants and transfers.
• To offer advice, guidance, and support to residents, with regards to all potential housing options, temporary accommodation, and social housing.
• To comply with all relevant policies, procedures and working practices, including equal opportunities, domestic abuse, racial and sexual harassment, transfers between dwellings and responding to emergencies.
• To attend such training courses as required to fulfil the duties of the post and to enhance performance appropriate to the needs of the service.
• To participate in the induction of new staff both from this service and other departments.
• To carry out other duties consistent with the job purpose as may arise from time to time.

Were looking for someone who is enthusiastic about our ambition to make Camden the best place to live and work. Above all, you will be passionate about ensuring that services are delivered in a relational and compassionate way, with the best outcomes for residents at its heart.

In addition:

You are passionate about housing equality: You believe everyone has the right to a home that is decent, safe and warm, and to feel part of Camdens community.

You are proactive: You take action to address problems and support people, as early as possible.

You keep services accessible: You believe in working to make services approachable, transparent and easy going the extra mile to meet the diverse needs of residents.

You take a caring approach: You listen, understand and have others concerns in mind. You are happiest when residents are.

You believe in doing things together: Collaborating and connecting are at the heart of what you do, ensuring no one gets left behind.

Here at Camden, we are committed to ensuring everyone has a place they can call home, the services you and your team deliver to our residents will recognise that as a landlord we are more than just bricks and mortar.

Skills Framework: Temporary Accommodation Placement Officer

Proactive: Helping to prevent issues arising for residents, intervening early to offer support and let residents know about any other services they may benefit from, and how to access them. Sharing and acting on feedback from residents, to keep improving our services. Keeping accurate and clear records, so colleagues can access all the information needed.