Operations Manager – Driving Excellence, Growth & Change

Location: Hertfordshire

Hours: 7.30am – 4.30 – Office based.

Salary: £70,000 - £80,000 car allowance

Are you ready to take full ownership of operational performance and be the driving force behind a high-growth, well-established business? We’re seeking an ambitious, commercially astute Operations Manager to oversee and elevate all operational functions – from customer service and logistics to procurement, supply chain, quality, technical, warehouse, and potentially production in the future.

This is not a “desk only” role – you’ll be hands-on, implementing robust systems and processes, championing efficiency, and shaping a culture of continuous improvement. We’re looking for someone with fire in their belly – an individual who doesn’t just want a job, but this role in this business. If you thrive in operational management, enjoy rolling up your sleeves, and are motivated by making a tangible difference, this is your opportunity.

What You’ll Be Doing

• Lead and inspire Customer Success, Purchasing, and Warehouse teams.
• Take complete responsibility for stock, procurement, and supply chain operations.
• Drive operational improvements and champion Lean principles.
• Manage ERP systems, integrations, and process enhancements.
• Recruit, induct, train, and develop high-performing teams.
• Oversee multi-channel logistics, including 3PL partnerships.
• Act as a brand ambassador, adopting a culture-first mindset.
• Ensure compliance with laws, regulations, and Health & Safety requirements.
• Deliver strong financial performance through budgeting, forecasting, and variance analysis.

• 3+ years in a similar senior operational role.
• Proven ability to lead change in a high-growth environment.
• Strong Lean methodology knowledge and application.
• Experienced with ERP, CRM, and web integrations.
• Track record in managing supply chain, stock, and procurement at scale.
• Excellent communication, organisation, and leadership skills.
• Commercially sharp, with strong data analysis capabilities.
• A proactive problem-solver with resilience and drive.
• Full UK driving licence.
• Bonus points for experience in the construction sector, plumbing, heating, or electrics.

• Join a well-established, respected business with ambitious growth plans.
• Clear opportunity for career progression as the business expands.
• 25 days holiday plus bank holidays.
• Workplace pension.
• Laptop provided.
• The chance to play a pivotal role in achieving a bold five-year vision for significant market share.

If you have the passion, resilience, and expertise to lead operations to new heights, and you’re ready to join a business where your impact will be seen and valued, we want to hear from you.