Job Title: Service Advisor
Location: Toyota Reading
Salary: Up to £30,000 basic with an OTE of £47,000
Hours: Monday to Friday, 08:00 - 18:00; 1 in 3 Saturdays 08:00 - 13:00 (paid overtime)
Job Type: Full-time, Permanent

Join the Aftersales Team at Toyota Reading - Deliver Exceptional Customer Service with Jemca Car Group

Are you an experienced and customer-focused Service Advisor looking for your next challenge? At Toyota Reading, we are looking for a professional and proactive individual to join our busy aftersales team. This is an exciting opportunity to work in a fast-paced dealership environment, representing one of the world's most respected automotive brands.
If you thrive in customer-facing roles, have experience in a main dealer or strong independent environment, and enjoy being part of a close-knit team, we'd love to hear from you.

What You'll Do:

Be the first point of contact for service customers, ensuring a warm and professional welcome
Manage service bookings and keep customers updated throughout the repair process
Liaise with a team of 8 technicians to ensure smooth workshop scheduling and vehicle turnaround
Accurately raise job cards, cost estimates, and invoices in line with company and manufacturer standards
Explain service, repair, and maintenance requirements clearly to customers
Handle customer queries both face-to-face and over the phone/email
Ensure compliance with brand and regulatory standards at all times
Work towards daily and monthly team targets to support department successWhat We're Looking For:

Previous experience as a Service Advisor is essential (main dealer preferred, but strong independents considered)
A proven ability to deliver outstanding customer service in a high-volume environment
Strong organisational skills and attention to detail, able to manage 15+ customers daily
A confident communicator with excellent interpersonal skills
Ability to work collaboratively in a team-focused environment
A proactive and professional approach with a strong sense of accountability
A full UK driving licence is requiredWhy Join Jemca?

At Toyota Reading, part of Jemca Car Group, you'll join a supportive service department with a strong reputation for customer satisfaction and operational excellence. We provide full manufacturer training, clear bonus structures, and a benefits package designed to support your lifestyle and wellbeing.

Your Benefits:
Salary & Development:

£29,000 - £30,000 basic salary
Bonus potential of £18,000 - realistic OTE of £47,000+
Paid overtime for Saturday working
Toyota GB training and career development opportunitiesCar & Lifestyle Perks:

Staff Car Scheme - Drive a new Toyota or Lexus every 6-9 months with no deposit and low monthly payments
Vehicle Purchase & Servicing Discounts - For you and your immediate family
Perkbox Membership - Retail discounts, free monthly treats, wellness perks, and moreHealth & Wellbeing:

Virtual GP Access - 24/7 consultations for you and your family
Permanent Health Insurance - Protection in case of long-term illness
Life Assurance - Providing peace of mind for your loved ones
Free Eye Test Vouchers - Redeemable at SpecsaversWork-Life Balance & Recognition:

6 Weeks Annual Leave, increasing with length of service
Holiday Carry-Over Option - Up to 1 week annually
Long Service Awards - Bonuses of up to £1,500 and additional paid leave
Celebration Gifts - For birthdays, weddings, and new baby arrivalsFinancial & Retirement Planning:

Aviva Pension Scheme - Employer contributions and financial wellbeing tools
Online Pension Portal - Manage contributions and plan for your future
Employee Assistance Programme (EAP) - 24/7 confidential support for health, legal, and financial concernsAbout Us:
Jemca Car Group is one of the UK's leading Toyota and Lexus dealer groups, employing over 500 people across 11 sites. We are recognised for our commitment to excellence, customer service, and developing our people.
At Toyota Reading, you'll be part of a team of three Service Advisors and eight technicians, working together to deliver a seamless and premium aftersales experience for our customers.

What's Next?
If you're a motivated and customer-driven Service Advisor ready to take the next step in your career, we want to hear from you.
Apply today to join the Toyota Reading team at Jemca Car Group.

Reference: INDJEM
Consultant: Michael Smart