Customer Service Advisor

Start Date: ASAP

Location: Red Lodge, Suffolk

Hours: Monday - Fridy 08:00-17:30

Salary: £Negotiable DOE

Duration: Ongoing - Temporary

We are currently supporting a temporary opportunity and seeking a reliable and proactive candidate to assist in this role.

The position requires strong attention to detail, excellent organisational skills, and the ability to work both independently and as part of a team. The successful candidate will be expected to hit the ground running and provide valuable support from day one.

Who are we?

We are Busy Bee Recruitment, an awarding-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our wonderful client base.

Duties:

* Communicate with customers via phone and email regarding bookings slots and delivery dates.

* Resolve any customer queries and complaints, recognising when complaints need to be escalated to management

* To monitor and manage orders received via our client's website and answer live chat queries from school contacts where applicable.

* To ensure that the processes, policies and procedures used are as specified within the company guidelines.

* Liaising with warehouse and logistics departments

* To meet team objectives and KPIs and follow new processes to continually improve.

* To process sample product requests for customers and the Account Managers.

Skills Required:

* Computer literate and technically competent using web sites, web applications, e-commerce and ERP systems (SAP).

* Strong understanding of the needs of customers and clients

* Excellent communication skills

* Strong communication skills both written and verbal

* Demonstrate high levels of attention to detail

* Display exceptional interpersonal skills, particularly when interacting with customers on the phone

If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Business for this Temporary vacancy