Job title: Customer Service Administrator Location: Guildford Slyfield Estate Hours: Monday to Friday, 8:30am - 5:30pm Salary: Up to £29,000 + £2,400 annual bonus + excellent benefits Perks: On-site parking, structured training, and a clear progression path into surveying Our client We're excited to be working with an award-winning property business that's smashing targets and securing high-profile contracts making this their biggest year yet. With a reputation for nurturing talent and promoting from within, they've built a collaborative, down-to-earth culture with impressive staff retention and genuine career development. This is a brilliant opportunity for someone who enjoys client interaction, thrives in a fast-paced environment, and is looking to grow within a business that invests in its people. The Role As the Customer Service Administrator, you'll be the friendly voice and steady hand behind a wide range of client enquiries. From coordinating logistics to keeping national accounts in the loop, you'll be a key player in maintaining smooth operations and delivering excellent customer service. Key Responsibilities • Be the first point of contact for all client communication, delivering a warm, professional service every time • Manage a high-volume phone line, responding to enquiries and meeting daily SLAs • Keep records up to date, upload essential documentation, and resolve queries efficiently • Support national account relationships by providing updates on orders and project timelines • Oversee shipping and logistics coordination with internal teams • Identify opportunities to upsell additional insurance-related services About You • A natural communicator with excellent customer service skills • Calm under pressure and comfortable juggling multiple priorities • Meticulously organised with high attention to detail • A collaborative team player with a proactive, adaptable approach • Previous admin or client support experience in a fast-paced environment is a bonus What's On Offer? • £2,400 annual bonus in addition to your base salary • Genuine progression path with a route into surveying for those who want it • Full training and development from day one • Supportive culture that values every team member • Flexible working ethos with great people