My client in Preston are a specialist manufacturing/distribution company. They are looking for a IT Helpdesk technician/adviser to support the company employers with support on 1st line and 2nd line IT issues.

Responsibilities to include:

• Providing 1st & 2nd line support to users for all PC hardware, software and products.
• Escalation of issues if necessary to outside providers
• To manage and resolve support calls on the IT Help desk
• Keep robust records, documentation and providing updates
• Maintaining the IT Departments technical documentation, guidelines and procedures to ensure they are up to date.
• Maintain PCs and associated peripherals including the redeployment of existing equipment
• To create user accounts for new starters on AD, Email systems and ERP systems
• Complete daily checklist to identify any issues early
• To install and configure operating systems and other software to agreed standards.
• Assist accurate inventory of hardware and software.
• To provide at all times, a professional, courteous and rapid response to individual users and work within SLAs

About You

• Good IT knowledge ideally with a help desk background
• Good analytical and problem-solving skills.
• Ability to manage own workload and prioritise jobs appropriately.
• Ability to handle confidential information.
• Good communication skills, even when under pressure.
• Attention to detail.
• Ability to work with policies and procedures.
• Willingness to develop role as business grows.
• Microsoft Windows Server
• Active Directory
• Office 365
• Microsoft Windows 11/10
• iOS
• PC/laptop hardware
• Multi function, plotter, laser and label printers
• Server/storage hardware

Benefits to include:

• 25 days holidays plus bank holidays
• Monday - Friday 37.5 hours a week
• Free on site parking
• Pension scheme

We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected.

JDR is acting as an Employment Agency in relation to this vacancy.