THE ROLE

You will be responsible for supporting a wide range of UK, ROI and internationally-based customers, alongside e-commerce. Responsible for processing orders, arranging shipments, communicating updates and liaising with the customers alongside internal teams, guaranteeing the best possible service.

KEY AREAS OF RESPONSIBILITY

* Ensure customers' orders are input into the sales administration system.

* Keep customers and wider Sales team updated on the progress of orders.

* Co-ordinate the despatch of sales orders, ensuring all relevant documentation is in place.

* Investigate and resolve customer sales queries.

* Keep invoicing updated, contributing to end-of-month administration duties.

* Support with the processing of Amazon orders.

* Support the wider Sales Teams with account management and handling.

* Regularly liaise with additional internal departments, including Marketing, Product, Production and Planning.

* Respond to telephone and email queries.

* Demonstrate full product and brand knowledge.

Requirements

* Be experienced in export sales administration.

* Demonstrate excellent communication skills.

* Work in a timely and productive manner.

* Have experience in Access computer systems or a similar ERP system.

* Demonstrate experience in handling and administrating to a wide customer base.

* Understand international shipping requirements and restrictions.

* Have experience using a range of transport companies for different markets.

* Be experienced using Excel and Outlook.

* Professionally and positively represent the company and its values at all times.

* Be a team player, proactive, flexible, enthusiastic and demonstrate a 'can-do' attitude.

* Be able to work to tight deadlines, ensuring work remains of the highest quality.

* Demonstrate excellent organisational and time management skills.

* Be able to work cross-functionally with relevant teams.

* Be a people person who is hands-on and open to learning in a collaborative and creative environment.

* At least two years' experience in a relevant role.

* At least one years' experience of export administration.

* Someone who is passionate and wants to hit the ground running

* Reasonably close proximity to the Head Office would be ideal, however, not essential.

* Excellent working knowledge of Excel.

* Excellent communication skills