Duty/ Shift Manager – High Street Retail

Location: Shirley, SolihullEmployment Type: Full-TimeSalary: £32,000Hours: 40 hours per week, including weekends and public holidays

Shifts: 7:30am – 5pm & 11:00am – 8:30pm

About the Role

We’re looking for an experienced and hands-on Duty Manager to take ownership of daily operations within our busy high street store. Serving a diverse local community, our store offers a broad range of ambient, fresh, and frozen products. This role is ideal for someone who thrives in a fast-paced retail environment and is passionate about customer service, team leadership, and operational excellence.

Key Responsibilities

Operational Leadership

• Oversee the smooth running of day-to-day store operations, ensuring a clean, safe, and fully compliant environment.
• Manage core operational tasks including:
  • Replenishment of ambient, fresh, and frozen products
  • Preparation and cooking of hot food
  • Cash handling and till operations
  • Receiving deliveries and goods-in processes
  • Date checking, reductions, and waste control
  • Store cleaning and housekeeping
• Maintain strong stock management practices including rotation, storage, and loss prevention.
• Ensure high standards of product availability and visual presentation.
• Implement promotional activity to drive sales.
• Act as a key holder, responsible for opening and closing the store.

Team Management

• Lead, support, and inspire a team of store colleagues, creating a positive and productive working culture.
• Plan and manage staff rotas to ensure effective coverage at all times.
• Provide ongoing coaching, conduct performance reviews, and manage any disciplinary processes professionally.

Customer Service Excellence

• Champion exceptional customer service, ensuring customers receive a friendly, helpful, and knowledgeable experience.
• Resolve customer queries and complaints efficiently and professionally.
• Build strong relationships with customers and the wider community to enhance store reputation.
• Work proactively to achieve store sales, profit, and KPI targets including availability, waste reduction, and shrinkage.
• Monitor and control store budgets including wages, utilities, and operating costs.
• Provide accurate reporting of financial and operational performance to head office.

Skills & Qualifications

• Proven experience in a similar supervisory or management role within retail.
• Excellent leadership, communication, and interpersonal skills.
• Strong organisational and problem-solving abilities.
• Ability to work effectively under pressure in a fast-paced environment.
• Flexibility to work varied shifts, including weekends and public holidays.

Key Attributes

• Passionate, motivated, and results-driven
• Hands-on, proactive leadership style
• Strong multitasking abilities
• High attention to detail
• Confident decision-maker
• Customer-first mindset
• Committed to developing and supporting others

What We Offer

• Competitive salary
• Opportunity to play a key role in a growing business
• Supportive and collaborative team environment
• Clear pathways for career development and progression

Benefits

• 30 days holiday per year
• Your birthday off every year
• Discretionary annual bonus
• Holiday buy-back scheme (after qualifying period)
• Quarterly colleague social events
• High street discount scheme
• Structured training and development plan