Elevate Your Customer Service Career in Luxury at a leading business based in Dullingham (Near Newmarket)!

Are you a passionate and experienced customer service professional looking for a permanent opportunity with genuine career growth potential? Join a prestigious luxury business in the charming village of Dullingham, near Newmarket, and become an integral part of their dedicated team.

In this rewarding role as a Customer Service Advisor, you will be the voice and face of our brand, delivering exceptional service and building lasting customer relationships. This is your chance to secure a permanent contract and embark on a journey of professional development within a thriving environment.

Duties include:

• Serve as the primary point of contact for customer inquiries via phone and email, providing timely and helpful responses.
• Proactively manage and resolve customer delivery inquiries, ensuring clear communication and effective solutions.
• Maintain accurate and up-to-date records within our systems, including Excel spreadsheets and electronic databases.
• Generate insightful reports to support team objectives and identify areas for improvement.

What You'll Bring:

• A minimum of 2 years of proven experience in a customer service role, demonstrating your ability to provide outstanding support.
• While not essential, any experience in sales or upselling would be advantageous.
• Familiarity with CRM systems is essential; experience with ERP systems would be a significant plus.
• Exceptional communication and interpersonal skills, with a knack for building rapport.
• Strong organizational skills and attention to detail.
• A proactive and solution-oriented approach to challenges.

What Awaits You:

• A permanent, full-time position offering stability and security.
• A clear pathway for career progression within a leading luxury brand.
• Competitive salary ranging from £26,000.00 to £30,000.00 per year, commensurate with experience.
• Convenient free on-site parking.
• Comprehensive benefits package including a company pension scheme.
• A supportive and collaborative work environment, Monday to Friday, with consistent day shifts.

Job Types: Full-time, Permanent

Pay: £26,000.00-£30,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• ERP systems: 1 year (preferred)
• Customer service: 2 years (preferred)