IT Service Desk Analyst - Surrey (Hybrid, Permanent)

Salary: £34,000-£43,000 | Immediate Start

We are seeking a skilled and customer-focused IT Service Desk Analyst to join our busy IT team in Surrey. This permanent role offers a hybrid working model and the opportunity to support IT services across a dynamic environment, delivering excellent technical support and ensuring high levels of customer satisfaction.

Key Responsibilities:

Provide first-class IT support to end users, including incident management, request fulfilment, and troubleshooting hardware/software issues.
Deliver support for Windows 11, Microsoft Office/Office 365, Active Directory, SCCM patching, and account administration.
Log, categorise, prioritise, and resolve incidents in line with ITIL best practices and Service Level Agreements.
Collaborate with colleagues, third parties, and other teams to resolve issues efficiently.
Participate in Change Management, Problem Management, and project work as required.
Maintain accurate documentation, asset management, and regulatory compliance (SOX).
Support office moves, technical upgrades, and the development of productivity tools such as Microsoft Power Apps.
Contribute to continuous improvement of IT processes and service delivery.
Requirements:

5+ years' Service Desk or IT support experience in a busy environment.
Strong knowledge of ITIL processes and practical application.
Proven expertise in Windows 11 support, Office 365, SCCM, and PC hardware/software troubleshooting.
Experience with Active Directory, remote support tools, and maintaining technical documentation.
Excellent customer service, communication, and collaboration skills.
Ability to work flexible hours, including a weekly rotated shift pattern, occasional Saturdays, and on-call Sundays.
Experience in Financial Services is highly desirable.
Benefits:

Competitive salary (£34k-£43k)
Permanent, immediate start
Hybrid working model
Opportunities for career development and skills enhancement