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Date Added: Fri 07/01/2022

IT Service Desk Analyst

London, UK
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Company: BLM

Job Type: Permanent


We are looking for an IT Service Desk Analyst to join our IT team based in London.

The IT Service Desk Analyst is responsible for dealing with IT technical issues and tasks that have been escalated to the Desktop Support Team, via the IT Service Desk. As we move into our new offices in Manchester, the Desktop Analysts will play a key role in supporting the firm with the market leading technology that will enable our agile hybrid ways of working.

The Desktop Analysts also have management and responsibility of the Firm’s state of the art AV and Video Conferencing facilities principally in the brand new Manchester office, as well as the other locations around the UK and Ireland. They also get involved in project work, as they ultimately support the IT function of the Firm including configuring (iPhone, Android) technologies and Office 365, Azure and Active Directory technologies.

We are looking for experienced IT Second Line/Desktop Analysts ideally with knowledge of common applications used in a major law firm, eg Big Hand, Microsoft Office suite, Active Directory, Group Policies, Office 365.

A bright and personable manner and a willingness to help and deal with a wide range of people are essential for this role, as well as good written, communication and interpersonal skills and the ability to communicate in non-technical language. ITIL and MCP qualified would be great!

In return, we offer a nurturing and collaborative environment and agile hybrid ways of working in our London office. Our company benefits include 25 days holiday allowance plus the option to purchase more, an additional day off for your birthday, pension scheme, health cash plan, life assurance and income protection. We also offer a number of discounts to use for gym membership, car leasing, mobile phones contracts and insurance products and a cycle to work scheme.

Please apply today through the link below for more information

BLM is committed to promoting equality and diversity in all aspects of employment and are proud to be a Top 50 Inclusive Employer.

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