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Date Added: Wed 01/09/2021

Customer Service Advisor

Bristol, UK
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Job Type: Permanent, FullTime

Salary: £17375/annum additional benefits

Calling all Jedi's, secret agents and caped avengers ….your mission if you choose to accept it is to make every moment magical for your customers, doing a job you love where you get to spend your day talking about your passion for films and cinema.

Would you like to work somewhere that offers genuine career progression and advancement opportunities, with an industry leading benefits package and where people really are rewarded for their achievements and hard work?

If you answered YES, then we would love to hear from you as we're looking for people who are genuinely enthusiastic about all things entertainment, who want to share that knowledge and passion with customers.

The Role

Job Title: Customer Service Advisor (Full Time)
Job Type: Temporary
Location: Bristol
Hours: 37.5 - Monday to Sunday 09:00-19:00, flexible

Start date: 6th September 2021

Salary: £17,375

Training: In Depth training and support that will set you up for success

Vue is one of the world's leading cinema operators, you will be working as a dedicated contact centre consultant so this really is an exciting time to get on board! We are going to help make every moment magical for our client's customers - and for our colleagues that service them!

You'll be working in a supportive and growth orientated environment. Many of our consultants have moved up and sideways in our business to learn new skills and take on permanent roles. We can't wait to see what you will achieve!

What you will be doing:

In this role you will be the first point of contact for our customers via, chat, email, Facebook messenger and telephone - ensuring our client's customers have the best cinematic experience possible! You will be dealing with questions, queries and ticket sales, as well as advising customers on recent film releases, upselling premium seating options and the latest deals the cinema has to offer!


23 days holiday rising to 25 days after 5 years' service
3% Pension Employer Contribution
5% Pension Employee Contribution
4 x Basic Salary Life Assurance
Up to 5% Performance Profit Share
Free Tea, Coffee & Fruit
Eyecare Scheme About You

We are looking for someone who loves great customer service as much as they love the cinema industry and somebody who wants to make the customers' experience as incredible as it possibly can be! Keeping an eye on what's new in the entertainment world and being social media savvy is key.

Naturally passionate about delivering exceptional levels of service and the ability to go above and beyond for our customers. You will need exceptional problem-solving skills to ensure we fix our customers problems at first contact with minimal escalation!

You will be a confident individual, with the drive and enthusiasm to ensure daily targets and SLA's are met! You will need excellent communication skills, both written and verbal. This role is fast paced where no 2 days will be the same so the ability to think on your feet and problem solve are an absolute must!

Key Attributes

Strong communication skills
Excellent customer service skills
The ability to problem-solve and multitask effectively
Digital Savvy
Passionate about the film and cinema industryWoven understand their best people come from all sorts of backgrounds and are willing to consider all sorts of previous experience. If you're a natural communicator and enjoy talking to people we would love to hear from you. In depth training is provided so you'll be feeling confident and raring to go from day one.

Please be aware that as part of the internal recruitment process, should you apply for a role, you are giving your consent to your employment records being accessed if requested.

Woven are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us
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