Rate: £24.56 per hourLocation: Hybrid – Leatherhead or Haywards Heath Office, with travel across Brighton & ChichesterRequirement:Must be a driver with access to a carChecks: Basic Criminal Record Check

Overview

We are seeking a proactive and community-focused Visiting Available Homes Officer to join our team. This role combines customer-facing duties with essential administrative tasks, all geared toward minimising the time a property remains empty and ensuring a high-quality service for our customers.

The ideal candidate will be a strong team player with a positive mindset and a genuine willingness to contribute ideas for continuous improvement.

Key Responsibilities

Property Visits & Customer Engagement

• Carry out property inspections to ensure homes meet required standards.
• Conduct viewings with prospective tenants across the local region.
• Complete tenancy sign-up appointments, offering excellent customer service throughout the process.

Operational Efficiency

• Work proactively to reduce void times and ensure properties are let as quickly and efficiently as possible.
• Liaise with internal teams and contractors to resolve issues affecting property readiness.

Administrative Duties

• Maintain accurate and timely records of all inspections, viewings, and sign-ups.
• Manage relevant documentation and ensure compliance with organisational procedures.
• Provide flexible administrative support based on operational needs.

About the Role

This is a hybrid position, requiring work across:

• Home
• Office (Leatherhead or Haywards Heath)
• Local region (regular travel across Brighton & Chichester)

Mileage will be paid for all authorised travel.

Essential Requirements

• Full driving licence and access to a car (mandatory)
• Ability and willingness to travel regularly across the region
• Strong organisational and time-management skills
• Excellent communication and teamwork abilities
• Positive, solution-focused attitude
• Ability to work flexibly across both community-based and administrative tasks
• Basic DBS clearance (required for appointment)

Desirable Skills & Experience

• Experience in housing, lettings, property management, or community engagement
• Customer service experience within a fast-paced environment
• Knowledge of void management processes (beneficial but not essential)