Configuration Supervisor - IT Deployment / Build

Birmingham

Monday-Friday - 06:00 - 14:30

Permanent

The Opportunity

An exciting opportunity has arisen for an experienced Configuration Supervisor to join a fast-paced IT operations environment, leading a team responsible for the build, configuration, and deployment of IT equipment.

This role is ideal for someone with a strong background in IT hardware deployment or configuration who is looking to step into, or further develop, a hands-on leadership position.

The Role

You will be responsible for supervising a team of engineers who configure IT equipment (laptops, desktops, and devices) to customer specifications, ensuring all orders are delivered accurately, on time, and to agreed standards.

This is a floor-based, operational leadership role, where you will play a key part in maintaining productivity, quality, and team performance.

Key Responsibilities

Lead, motivate and support a team of configuration engineers
Ensure all devices are built and configured to required standards and customer specifications
Monitor workflow and resolve issues quickly to avoid delays or backlogs
Work closely with scheduling, technical, and warehouse teams to ensure smooth operations
Drive performance against KPIs and SLAs
Conduct team reviews, training, and development activities
Support recruitment, onboarding, and general people management duties
Maintain accurate records and ensure internal systems are up to date
Promote and maintain health & safety standards across the team
Support continuous improvement within the configuration and deployment process
What We're Looking For

Proven experience in a supervisory or team leader role within an IT environment
Strong background in IT hardware configuration, deployment, or build environments
Experience working to KPIs and service level agreements (SLAs)
Good knowledge of:

Desktop / laptop builds
Operating systems (Windows, Android, iOS)

Strong communication and team leadership skills
Ability to manage workloads in a fast-paced, operational setting
Comfortable working in a hands-on, floor-based environmentsirable 
Certifications such as CompTIA A+ or Server+
Experience with ISO standards and processes
Health & Safety training (e.g. First Aid, Fire Marshal)
Additional Requirements

Ability to obtain relevant security clearance (government or police level, depending on projects)
What's on Offer

Competitive salary + benefits package
Career development and progression opportunities
Supportive and inclusive working environment
Opportunity to work within a large, established IT services operation