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DATE ADDED: Thu 11/10/2018

CUSTOMER SERVICE - NOW HIRING

Valley Stream, USA
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COMPANY: ACC

Job Description

************************************This is an entry level Position***********************************

 

Recent College Grads Welcome!

 

The Customer Service Representative maintains the daily operations of the customer service and sales team. This position develops, implements and maintains processes, procedures and programs to improve customer service and is responsible for promoting company standards and engaging employees to drive customer loyalty and customer engagement through customer service.

 

Essential Duties and Responsibilities:

  • Supports programs that drive team performance toward departmental and organizational goals.
  • Assist customer service and sales team toward achievement of operational goals.
  • Hires and provides training for new and/or less experienced customer service and sales staff.
  • Reviews and evaluates work to ensure quality and timeliness
  • Investigates and researches escalated customer service inquiries.
  • Ensures employees behaviors are focused on improved customer satisfaction to drive customer loyalty.

 

Qualifications:

  • Required: Associate's Degree
  • Preferred: Bachelors Degree

 

This is an entry level position that we will train into a management position if successful.

Immediately hiring for this entry level customer service position.

 

JOB REQUIREMENTS:

Other Knowledge, Skills or Abilities Required

  • 1 to 3 years Customer Service experience
  • Ability to cross train and develop team members
  • Ability to perform Account Retention
  • Excellent verbal and written communication
  • Ability to multi task and to react well under pressure and treat others with respect
  • Identifies and resolves problems in a timely manner
  • Prioritizes and plans work activities
  • Focuses on solving conflicts and listening to others without interrupting
  • Work efficiently and effectively, both independently and as a team
  • Balances team and individual responsibilities and helps build a positive team spirit
  • Adapts and able to deal with frequent changes in the work environment
  • Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments.

 

This is an entry level position: We are looking for someone that is trainable!

 

Company Description
ACC is the region’s customer acquisitions leader. We specialize in outreach campaigns that propel business growth for home improvement firms, saving our partners the trouble of hiring their own internal marketing teams. We look to a solid set of principles, thorough research, strategic planning, and unique messaging to build energy and propel action among targeted audiences. No billboard ads or radio spots are so effective. With our service expertise, you can expect impressive results.

Our team members are trained to manage every step of your campaign, from design and launch to optimization and beyond. Key partnerships and tech resources contribute to our efforts to push your business past the competition and secure high ROI.


Role: CUSTOMER SERVICE - NOW HIRING
Job Type:
Location: Valley Stream,

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