This is a fantastic opportunity for a Customer Service Agent to join a not-for-profit organisation in Brighton. The role requires a detail-oriented individual to provide exceptional service and support to customers while maintaining a positive outlook.

Client Details

This organisation operates within the Brighton area and is recognised for its commitment to delivering impactful services. As a small-sized organisation, they are focused on providing excellent customer support while fostering a collaborative working environment.

Description

Respond promptly to customer enquiries via phone, email, and other communication channels.
Maintain accurate records of customer interactions and transactions in the system.
Provide customers with detailed information about the organisation's services.
Resolve customer complaints and issues with a positive and professional approach.
Work collaboratively with internal teams to ensure customer satisfaction and service improvements.
Assist in identifying process improvements to enhance the customer experience.
Deliver consistent and high-quality service in line with organisational standards.
Support administrative tasks related to customer service as needed.Profile

A successful Customer Service Agent should have:

Previous experience in customer service or a related role.
Strong communication and interpersonal skills.
Ability to manage multiple tasks effectively and prioritise workload.
Attention to detail and accuracy in record-keeping.
A proactive approach to problem-solving and a customer-focused mindset.
Proficiency in using standard office software and customer service tools.Job Offer

A competitive salary of £25,000
Monday to Friday working hours: 8:30 am to 5:00 pm.
Permanent position within a well-regarded organisation.
An opportunity to work in Brighton, a vibrant and lively location.
A supportive and collaborative team environment.If you are an enthusiastic individual with a passion for providing excellent customer service, we encourage you to apply today