Job Title: Service Manager - Domestic Services

Location: Norfolk
Contract Type: Fixed-Term - Initial 3 months, potential to extend to 6 months
Hours: Full-Time, 37.5 hours per week
Rate: negotiable depending on experience
Start Date: ASAP (subject to clearance)

About the Role

We are urgently seeking an experienced Services Manager to manage a Domestic Services team. This temporary role is critical to the delivery of high-quality patient-facing cleaning services within a Hospital.

The successful candidate will take on day-to-day operational management and leadership of approximately 280 domestic staff who provide services 24/7. You will be expected to drive high standards of cleanliness, manage resources effectively, and oversee key performance areas, including sickness absence reviews, appraisals, training, and compliance monitoring.

Key Responsibilities

Lead and manage the Domestic Services team to ensure a clean and safe environment for patients, staff, and visitors

Ensure adherence to the National Cleaning Standards and local infection prevention control guidelines

Provide ongoing leadership and support to supervisors and domestic staff

Take responsibility for sickness absence management, including Stage 1 & 2 sickness reviews

Implement performance management processes and improve compliance with appraisals and training KPIs

Produce high-level reports and documentation for internal and external stakeholders

Monitor and manage the budget, including effective resource allocation and supplier management

Address and resolve any staffing challenges, ensuring continuous support for front line teams

What We're Looking For

Proven experience in managing domestic services within a hospital or health-care setting

Strong understanding of cleaning standards and infection prevention control requirements

Demonstrable experience in staff leadership, including managing large teams and performance management

Exceptional organisational and communication skills, with the ability to write clear reports and engage with senior stakeholders

Experience managing sickness absence, appraisals, and training compliance within a large team

Ability to lead, motivate, and support staff, ensuring service delivery standards are met

Immediate availability to start (subject to clearance)

Additional Information

This role is initially for 3 months, with a potential extension to 6 months pending financial approval from the Trust

The Client is looking for support to manage immediate staffing challenges and improve service compliance

The role involves a high level of autonomy, and you will need to be proactive in addressing operational challenges and providing leadership support

A competitive hourly rate will be offered, based on experience

How to Apply

Please send your CV and availability details to (url removed) ASAP. For any inquiries or further details, please contact Berkhan at (phone number removed)